Frequently Asked Questions

Shipping

How long will it take to receive my order?

We ship within 1 to 2 business days after your payment is validated, and delivery then takes 5 to 10 business days in mainland France. Therefore, please allow for 6 to 12 business days in total. For other countries, please allow a few extra days. You will receive a tracking number as soon as it ships.

Is shipping really free?

Yes, in mainland France, with no minimum purchase and no extra fees added at checkout. For other destinations, costs are displayed in the cart before payment, and shipping becomes free above a certain amount.

Which countries do you ship to?

We ship to mainland France, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, the Netherlands, Portugal, and Switzerland.

As Switzerland is outside the European Union, customs formalities and local taxes may apply upon receipt of the package.

Where are your products shipped from?

From our partner warehouse. This is what allows us to offer these prices, and it is also what explains the 5 to 10-day delay. We prefer to state this clearly rather than promising 48 hours.

What if my package doesn’t arrive?

If your order has not arrived 15 business days after shipping, write to us: we will reship it or provide a full refund, your choice.

Returns and warranty

Can I return a product I have already tried?

Yes. You have 30 days, and cleaning products are meant to be tested. Only items that are visibly worn or damaged cannot be accepted for return.

Who pays for return shipping?

You are responsible for these costs, unless the item is defective, damaged, or if we made a mistake: in that case, we cover everything.

Are items on sale or in bundles returnable?

Yes, just like others. Your 14-day right of withdrawal and our 30-day warranty apply to the entire catalog, including promotions.

My product arrived broken, what should I do?

Send us a photo within 48 hours. We will reship the product or refund you within 24 hours, without asking you to send the item back.

Is there a warranty?

All our products are covered by the 2-year legal guarantee of conformity and the warranty against hidden defects.

Products

Electric brush or 9-brush kit: which one do I need?

The electric brush is made for large surfaces and stubborn dirt: bathtubs, shower walls, tiles, stovetops. It scrubs for you.

The 9-brush kit is made for precision: corners, grooves, faucet edges, drains, small openings.

Both are complementary, not competitive. That is why we offer the duo, which is cheaper than buying both separately. Our guide Which tool do I need? will help you choose.

Does the electric brush come in several versions?

Yes: in silver or white, with identical performance, and available individually or in a pack of two.

What kind of battery does the electric brush have?

A 2,000 mAh rechargeable lithium-ion battery, charged via the included cable.

Can the electric brush be used in the shower?

It is designed for damp surfaces, but the motor unit must not be submerged. Rinse the heads with clear water after use and let them dry.

Which surfaces should the spray cleaner be avoided on?

Marble, natural stone, and untreated wood. If in doubt, test on an inconspicuous area.

Ordering and payment

What payment methods do you accept?

Credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Shop Pay, and Klarna. Payment is processed by Shopify Payments: we never have access to your bank details.